Support
Support
Questions about a video, a payment or your files? We are here.
Include your order reference for payment questions. Signed-in users can also open a ticket with the support button on this page. For deletion requests, tell us the email on your account. Never send payment card details.
hello@sawadikaai.comI did not get my video email
Check spam and promotions first. Then enter your checkout email on Get my videos and we send a fresh private link.
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My video failed or never arrived
Email us your order reference (it is in your payment email). We check every failed or missing order and reply by email.
Refund policy →
Delete my photos or video
Photos are deleted within a day and videos 3 days after they are ready. Want it sooner? Email us from your checkout address.
Privacy policy →
Which photos work best?
One adult per photo, facing the camera, good light, full or half body. No children, celebrities or idols.
Photo tips →